My vehicle screen is black when I launch WebLink on my smartphone.
If this is your first time using WebLink, refer to the Quick Start Guide. Otherwise, try the following troubleshooting steps:
- Start by reviewing your vehicle screen manual. You may need to perform additional steps on your vehicle screen in order for WebLink to work.
- Ensure you have downloaded the appropriate WebLink Host app on your smartphone. Click here to download the latest version.
- If you launch WebLink for the first time on your smartphone, accept the Terms of Service prior to connecting to your vehicle screen.
- Connect your smartphone to your vehicle screen using a certified USB cable. Also verify that you are using the correct USB port as described by your vehicle screen manual.
- Some vehicle screens may require you to adjust the settings to enable WebLink. Verify that WebLink enabled in your vehicle screen settings.
- Make sure WebLink is opened in the foreground on your smartphone and that your smartphone is unlocked.
- On iOS, Siri may need to be enabled to establish a connection. Enable Siri by opening your phone Settings app, then choose Siri & Search settings menu.
- Keep your smartphone unlocked while using WebLink.
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